WELCOME to the Hospitality Revolution!

Hospitality Heros is the only multi-user directory with a dedicated reward function; which is specifically designed for the hospitality and licenced trade sectors across the UK and Ireland.

Key Features

Pubs, clubs, social venues and other licenced premises who register with us will appear exclusively on the Hospitality Heros directory of partner venues.

Customers can explore the directory through the list or search function and will see live information including details events, promotions and competitions in each partner venue or event profile.

Through Hospitality Heros, app users gain points by checking in to any of the partner venues. The more often a user checks in – the quicker they can collect points as a reward. This creates an incentive to engage with the venues and events more often - resulting in higher footfall and increased profitability. The concept is effective, responsive and can be scaled up to meet the sectors needs. 

Venue Guide and Events

Using GPS and location services, users can find a list of their closest Hospitality Heros partner profiles. This list will only contain those venues and events who are verified as a partner profile – omitting any venues, locations or events who are not part of the Hospitality Heros group. A search function is also available for returning customers.

In order to use the check-in function users must view each venue profile, which contains  basic information about the venue and dedicated advertising space which can be used for in-house loyalty, advertising or passive income generation.

The check-in function is only available to users who are physically in the partner venue or event.

Reward and Recognition

By checking in to partner venues, users collect points. This allows them to accumulate points which can then be used to enter the weekly jackpot or in-venue draws. Users can only gain points by checking in to a Hospitality Heros partner venue.

Check-ins can only be done while a user is in the vicinity of a partner venue and are limited to once in every 12 hours (with a 6am default reset time).

Venue Profiles

Hospitality Hero partners benefit from dynamic profiles and are supported by an individual back-office portal. Through this, partners can access live check-in data and reports, manage their own track and trace capabilities or use the in-app advertising to highlight promotions or as a passive income resource.

Data Reports

In line with the necessary Data Protection legislation, Hospitality Heros automatically has the capability to make non-invasive user data available.

Examples of what is available for all partner venues:

     Social Data  Venue Data

     Demographics  Data Trends – eg. Busiest times

     Gender balance  Check-in statistics per day, week, month

     Age ranges  Quarterly reports

     Frequency of activity  Custom data sets as required

Marketing Trends

Using the information from the data reports - venues and event organisers can identify trends and marketing opportunities.

Information can also be used to manage capacity, evidence footfall and identify peak times and successful promotions.

In line with GDPR and out privacy policy, Hospitality Heros remain as the overall data controller which ensures that the use of data is fully compliant and secure. In most instances non-personal data is used – except for  occasions when Track and Trace is required.  

Track and Trace

In line with government guidelines and public health advice; Hospitality Heros are able to offer a system with track and trace capabilities.

Each partner venue or event will be able to use their own back office portal to track and trace customers for up to 21 days if required. Hospitality Heros is registered with the Information Commissioners Office and is GDPR compliant.